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Failed to update software - Android - S7 Edge

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posted on Feb, 5 2017 @ 05:42 PM
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Hey everyone



I have the Samsung Galaxy S7 Edge phone and using Tracfone service and when I try to install the latest Android updates I get this message ...


"Failed to update software. Visit Samsung service center."


I see this message after the update process and phone reboots itself.

(I'm using WiFi to download the update so it's nothing to do with my provider)

I asked for help on the Samsung forums but haven't recieved any replies yet
so I thought I'd ask here on ATS and see if anyone else is having this problem

Or if Anyone knows how to fix this issue ?


edit on 5-2-2017 by easynow because: (no reason given)




posted on Feb, 5 2017 @ 06:20 PM
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a reply to: easynow

I had an old iphone someone gave me and that happened when I tried to update software.. Never got it to work, so I had to download the update through my computer which worked fine..

No clue if you can do that on android but yea..


Hopefully someone gives you a better answer than that.



posted on Feb, 6 2017 @ 07:36 AM
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a reply to: easynow

Wifi is your issue I think...too many openings from the source to it to you along the way.etc...As another said...its usually effective to use a pc directly.

Good luck



posted on Feb, 6 2017 @ 09:35 AM
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a reply to: easynow

Have you tried to manually update the phone using Samsung's KIES software?
KIES



posted on Feb, 6 2017 @ 05:33 PM
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redacted

edit on 6-2-2017 by easynow because: (no reason given)



posted on Feb, 6 2017 @ 05:42 PM
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The only response I got on the Samsung forum was this ....

"Take it to a Samsung store usually found in Best Buy"



If I do that, it's probably gonna cost money ?




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