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Dear Trivago, My girlfriend and myself travel extensively for both work and leisure and we have been using your site for years now, we find the site has great deals, is convenient and very user friendly.
Sadly as of today we will no longer be using your site to book our accommodation, not through any bad experiences we have had using your wonderful site, but due to the fact you are an advertiser on CNN.
I wont bother going into the finer details of this decision with you I will just say that I believe CNN to be corrupt and immoral and ceasing to use the services of those who advertise with them is the only way I can show my disgust with any hope of impact.
In March of this year we will be travelling to Malaysia, Thailand and Vietnam again and we would love to use your service but if you are still advertising with CNN we will be using one of your competitors. Again I would like to stress we have had nothing but great experiences using your site but we will no longer be customers due to who you support with advertising $$$.
I appreciate we are only 2 people out of many millions and our departure will not in anyway affect your bottom line or profit margin but I felt compelled to give you this feedback.
Thank you very much for all your help over the years and please let me know or make some sort of press release should you cease your advertising agreement with CNN.
Regards
originally posted by: windword
a reply to: IkNOwSTuff
ULTIMATUM!
Why didn't you try reasoning with them first, instead of flatly denying them your business? If you like this company, why not give them the benefit of the doubt? How about asking them to reconsider their advertising choices as you reconsider your booking choices.
Jeez, how many hours has it been since the Donald denied CNN a question at his press conference, and called then out for "fake news"?
originally posted by: windword
a reply to: StarsInDust
Thanks, I glossed over that part, I guess. Never the less, one should be booking NOW for a trip abroad in March, shouldn't they?
originally posted by: IkNOwSTuff
Fair point
To be honest its mainly laziness plus I know it wouldnt do any good as 1 person.
originally posted by: grainofsand
You've never 'really' travelled if you rely on your phone.
originally posted by: grainofsand
a reply to: IkNOwSTuff
Fun and adventure using an app?
Fun and adventure is turning up at a place with no links and paying less for the same accommodation that others booked on an app.
You've never 'really' travelled if you rely on your phone.
originally posted by: AugustusMasonicus
originally posted by: IkNOwSTuff
Fair point
To be honest its mainly laziness plus I know it wouldnt do any good as 1 person.
Believe it or not but many of these large and 'anonymous' companies will respond directly to you if you send an email or letter. I had the President of PepisCo call me directly once over a service issue just by writing him a letter and CC'ing some of the other executives.
originally posted by: IkNOwSTuff
Yeah Im sure Id get a response but I just cant be arsed dealing with it.
The complete lack of sincerity with the whole "we value your opinion" stuff and the fact my message said everything that needed to be said is enough for me.
originally posted by: AugustusMasonicus
originally posted by: IkNOwSTuff
Yeah Im sure Id get a response but I just cant be arsed dealing with it.
The complete lack of sincerity with the whole "we value your opinion" stuff and the fact my message said everything that needed to be said is enough for me.
Then what was the point of your letter if you did not want a legitimate response? When I wrote my letter I wanted to correct the situation and we did.
originally posted by: IkNOwSTuff
If enough people do it then the outcome will be positive, I just cant be bothered dealing with customer service people, I used to teach them how to do their jobs and I cant stand them haha
Out of curiosity what was your complaint and what was the outcome?