a reply to: NarcolepticBuddha
1-10 I‘m with you. Except for the drinking part. Yes, it's friendly but not a must. Bring your own stuff for consuming at work, like everyone. If
you are nice and friendly, you will even get cookies from me. But don't make it a duty and don't demand it.
11. Absolutely not. It´s the responsibilty of the cable company to provide you with test-gear.
12. Look, you have a test phone. But if your company offers Internet and TV services, you should also be able to test what you did.
Sorry. I had it with a Telecom guy ten years ago. I could have done it myself but decided to order a technician. The installation of an ISDN telephone
system at my fathers office. I could have done it myself but since they provided specific hardware and did not had the time for such nonsense I
ordered a technician.
Although, I was adviced in advance to plug it in, except for the line, so I did.
He came in his private car, with what seemed was his wife on the co-driver seat.
Plugged in the last remaining cable, asked me if it‘s okay to use my laptop while hitting space to get it out of sleep mode. I took it out of his
hands and asked if he does not have propper equipment with him. So I pinged google.com myself and got through. Said, internet is working.
Then he wanted me to sign a piece of paper that would cost me 175€.
I asked him, what about the ISDN? The numbers have to be programmed in…
He said to me there is a manual!!!!!
I nearly exploded but tried to keep a calm voice over this sentence.
I asked him calmly what his purpose is and why I should pay 175€ for nothing, when the only thing he did was plug in the last remaining cable. What
if an old lady called him? He laughed at me, how rude.
He wanted me to sign the paper or he will take the gear with him. I informed him I already paid the hardware and I also ordered installation service
because I have no time for such endeavours. In the end, I had to programm the ISDN myself (had to buy a seperate RS232 converter). But I also did not
pay the 175€ and got him out the front door.
175€ for pluggin in one cable? Try somewhere else.
Don‘t get me wrong, I worked in service for some years. Fire, security and camera systems.
But that was just straight up impudent. On the other office before, a new ISDN-system had to be installed. Guess what, back then, a technician spend
two hours just programming the system. We paid for it and everything was fine.
He got his coffee, cookies and mineral water, was friendly and competent.