posted on Oct, 23 2015 @ 12:32 AM
My wife's recent bill from our national Telco (Australia) had over a $100 worth of Third Party purchases racked up. The bill is inclusive of our Net
package and I initially thought the young ones had racked up some game purchases on line. Not the case and apologies to the young ones.
What has seemed to have transpired is my wife may have received some SMS messages on her Mobile (she can't confirm this), opened them then deleted
them. After this, without permission, the companies operating the SMS commenced to bill our Telco who passed the billing onto us without and warning
Now normally I would shrug this off and take it as a lesson learnt. I contacted the Telco who told me to ring the companies (international) on their
respective (3) 1300 numbers. This we did but were required to hand over all our details and was even directed by one to ring an affiliate company.
When I requested a refund thats when the runaround started. Reported back to the Telco who instructed us they would seek further advice and get back
in 6 days. They would not refund me. Leastways they put a 'bar' on the numbers.
Well I thought I'd check up and googled "Third Party Puchases/Charges" on a "Crowd Support" forum in aussie. Seems that there are many others
in the same boat, some stating they have never opened or replied to such SMS. Perhaps thousands across Australia including elderly and those that
cannot afford them.
So I ask that perhaps you all may check your bills and pay particular attention to any Third Party Purchases and Charges. Those companies charge your
phone company up to 3 times a week. Makes a monthly bill expensive.