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me i was the first to reply to you
originally posted by: LukeDAP
So uhm. Who are the people I replied to on isitdown?
originally posted by: SkepticOverlord
So... a few months back we utilized a good portion of the PayPal donations to research and fund a rather significant redeployment of the entire ATS infrastructure to a hosting provider that offered a well-rounded list of integrated DDoS protection services. We picked PhoenixNap for their stated ability to isolate us from attacks, and build highly customized servers. The transition wasn't cheap.
PhoenixNap let us down. I and our outsourced support team have been arguing with them all day. Long story short (for those who know this crap): they tried to claim the DNS server (BIND) on our server was the cause of a flood of outbound traffic that filled up our pipe. This after their support team said they don't do DDoS protection... but... um... securedservers.com... -- or, that they only do null-routes, or, that not all DDoS protection is reliable, or, that sometimes it can be tricky.
Here's the problem, we're not running DNS/bind on our server. They seem to be completely clueless.
So I had to spring for another big chunk of cash to initiate a high-tier of DDoS protection from a third party provider -- essentially everything PhoenixNAP said they would provide for us... and are currently charging us for it.
More as I know it.