posted on Jun, 17 2015 @ 03:03 PM
True story... went out my door to do 2 errands today, and had 3 bad outcomes!!!
How is this possible? I am asking myself the same question. But here's how it all went down...
First up... ordered a drink at the local fast food hut. Got the wrong drink. Takes a minute to exchange it, people are busy, and no big deal.
Until I went to the pharmacy to pick up my daughter's yearly in-case-of-emergency prescription.
Got to the window, asked for the prescription, associate hands it over. Its only half filled. Both the associate and the pharmacist come over and
look at me like I must be trying to screw them over. I ask politely, please pull up the scan of the original scrip, lets take a look, please."
Reluctantly, they do. Surprise! I did know what was ordered after all.
So they void the original and fill it correctly. Now we're cookin'!
They ring me up, I present my Health Savings Account card, and they tell me "balance due". Uh, no. I checked the balance online before I left,
havent bought anything with the card yet this year. The account has 3 times the funds needed to cover the scrip. (This yearly expense is a big
reason I have the damn account and contribute religiously).
So seriously, all this technology around us, and it makes companies LESS able to get it right, not more.
And if you question the machine, people look at you like "Who do you think you are?"
I have to spend my time (which i dont have an abundance of) convincing people I am paying to give me the product I ordered with money I diligently
planned ahead to pay for to get it right.
There's no efficiency in that! There's no happy customer there. Even the service providers cant possibly be happy about getting it so wrong so
Its like a story I read in an Econ 101 text in college... a particular large country with many intelligent and motivated people in it consistently
took resources into their manufacturing plants and made the final product so shoddily that it was worth less than the sum of its inputs.
The point of that story was that CENTRAL PLANNING DOESNT WORK!!
Yet all we have now in this country seems to be mega box corporations who have a central office who strive to make numbers on a spreadsheet look good
whether the service they provide is worth a damn or not.
I was born in America, which was capitalist at one point. Where did all the capitalists go?