posted on Apr, 20 2015 @ 06:52 PM
I worked frontline customer service for ages. Often, people go pretty overboard with their expectations regarding how much you, as a customer service
person, should care about the mundane facts about their lives. Not their food, or clothes, or purchase, or perfume, but their actual life.
I was reminded of this today as I purchased gas, and the woman in front of me spoke to the cashier for a full five minutes about the hard time she was
having moving her belongings from another province to this one. When she realized the girl behind the cash was glazing over she said something along
the lines of, "You could pretend like you care about your customers you know. I won't be back."
Now, I understand that some people are lonely, or enjoy venting. I love venting, and I do it here sometimes...where anyone has the free choice to read
or not read, and can spend no more time on it than they feel like; but, I cannot imagine venting about my life to a minimum wage earning total
What more was the girl expected to do? Should she take it upon herself to give this woman a personal counselling session?
I feel the same should go for the well meaning customer who enjoys telling the same joke over and over to every cashier or customer service person
they meet. Customer service people have heard them ALL before. No one can be expected to laugh about things that aren't funny, but it's shocking how
many customers are truly upset by not receiving the response they believe they deserve.
Why do consumers have these unrealistic expectations of the people who provide you with service? Have they done their actual job? Have they been
generally friendly, even when being impersonal? Have they provided you with the said service? Great. Tip or don't tip, wish someone a good day, enjoy
your new purchase.
It is not a customer service persons job to interact with a consumer on a very personal level. If you need therapy, go to therapy. If you tell
horrible jokes, get better ones. We're all cogs in the machine. There's no reason to pretend anymore.
Also, I'd just like to add, that I spoke with a person over the phone today, and while giving me a model number sounded it out as this : (Deep
Southern Accent) "V as in Victor, B as in Boy, U as in Europe."