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What happened to good ol' fashioned customer service?
originally posted by: Thecakeisalie
A lot of people buy online these days-and sometimes I don't blame them after my recent encounters with some "salesman".
I like to support my local retailers, and last year I bought a Playstation game that didn't work at all. So naturally I took it back and the man who had served me gave a look of derision and blamed my hardware for the problem. If I wasn't so timid I would've given him a mouthful-I've built computers from scratch and I know for a fact the hardware does not make a game unplayable. So with a snort and a mention of a sales promotion he gave me a replacement copy, and once I got home voila! the game worked. I had been a frequent visitor to this store and as much as I like the guy what what he doesn't know could fill a book and the moments I have questioned his knowledge he does that 'you know nothing' chuckle that drives me nuts.
Then there are those "helpful" salesman who hover about like a mosquito hoping that you'll look at an expensive item. I recently bought a new computer and as I was "inspecting" the model in store (i.e checking dxdiag to get the specs) a fellow customer was being gently nudged towards the higher priced models. I've seen it before-If you settle for a cheaper model the salesman will try to guilt you into buying a more expensive product with statements such as "well if you wanna settle for that then it's you choice" or my personal favorite "this is a good model but it doesn't offer the same functions as..." that last statement is rubbish.
Then there is the computer techs-I've seen techs charge $180 for a simple tuneup that I have done for $30 (sometimes it's gratis) and I offer advice at no extra charge. I find that most of my work comes from the elderly who have been conned by those who charge an exorbitant amount for a defrag-I'll give these people a defrag, a cleanup, and I will show them how to do it themselves so they aren't conned in the future.
I understand that commission and income plays a big role, but assisting a customer should be a priority. Many consumers rely on the expertise of salesmen and those potential customers should be pointed in the right direction, and those who look down the noses at customers or exploit them need to be reminded of the unwritten rule when it comes to consumerism.
And we all know what that rule is.