posted on Jan, 18 2015 @ 03:12 PM
I brought a Toshiba Encore Mini Tablet on 29DEC2014 for $99. By 9JAN2015 the combined MicroUSB/Charge port began to fail most likely due to a bad
solder joint. This caused the tablet not to charge or detect USB devices when attached. I had a temp fix by applying slight upward pressure on the
cord did allow it to charge but after 2 days that even failed to work.
I contacted toshiba 12JAN2015, and I was told it was most likely going to be ruled "physical damage but they would submit it as a warranty claim. If
it did turn out to be physical damage they would call and ask how to proceed. They did confirm a out of warranty repair would $252 or 2.5x the retail
of a new unit. So I said okay, then in the email they send directs me to getting the ball rolling I find out they expect me to pay to have it shipped
to them either using their custom padded box $29 or I could risk it and use my own packaging. I have done several warranty repairs over the years and
this is the first company that has asked me to pay for shipping! Not Motorola, Dell, Apple all of them have paid for shipping the item to them and
back to me.
I was on the fence about continuing to buy Toshiba products chalking this tablet up to a fluke but charging to ship a item for a warranty repair
really speaks volumes about what type of company they are. I know the reason for it, they hope people won't bother sending devices in for repair due
to the cost of shipping. This little tablet wouldn't cost much but larger higher cost item would cost quite a bit more. They hope people say screw it
and just buy a replacement Toshiba product.
Toshiba does not care about they quality of their products, nor do they care about customers by what amounts to charging them for a Warranty Repair.
So I hope Toshiba enjoys my $99 it will be the last of my money you will get directly from me, and I will do everything I can to avoid other products
containing Toshiba IC's
I have various electronics that are many years old and some even pushing into their Third decade, It seems today that companies don't really care
about quality or reliably of their products and hope people just junk whatever they have and buy new.