Went to buy groceries after transferring a couple thousand from savings to my checking account. Card declined. Tried the ATM, can't remember what
it said but essentially card not valid.
End up calling the number on the card and apparently my old debit card was part of the hack that occurred "last month".
My bank is incredibly good at being on top of things, so I was a little surprised this was the first I was hearing (I need to start actually opening
my statements and mail from them).
I try to stay safe with my card. I don't usually keep more than $5k in checking, and just transfer funds from a savings account that has no cards or
checks. I know the bank will reimburse for fraudulent charges, but I would rather keep the bulk of my liquid assets out of checking because who knows
how long it would take for that reimbursement.
So my questions (keep in mind I'm talking worst case scenario and doubt this is anything more than a precaution):
-What am I supposed to do now? They reissued me a card but is that good enough?
-How do I make absolutely sure no money was used from this account? I'm going to get 3 months of statements and pour over my purchases. Anything
else I should do? I'll be honest, I am horrible about tracking purchases. That changes as of today.
-How safe is it just being issued a new card? Is my account still accessible in any other way?
-How much information could have been gleaned? Would my SS number be in Home Depot's system or somehow tied to the card information?
-Should I take advantage of Home Depot's offer to have my credit and financial info monitored for a year for free? Should I just go ahead and go
with another company and pay for it?
-Why is the sky blue?
-Any other advice?
Also want to commend my bank on a few things. When I called the number on the back of the card I got a real person (I didn't even have to push a
button!) within 20 seconds. I explained the situation and asked if there was any way to reactivate my card so I could pay for my groceries. She
asked what I guessed the total was going to be, and told me that she would turn the card back on for 15 minutes so I could go back in and pay and
actively monitor the account to make sure the transaction went through. This took 3 minutes on the phone, I just checked, I was spot on.
Went back in and they were just about to start putting my groceries back (I have a feeling most people don't come back). Anyway, transaction went
through no problem. 10 minutes later the fraud department called to verify that I had used this card.
Love banking with a smaller local bank. The two locations I use most know me by name when I call (one just by my voice), and the tellers always
remember our last conversation and ask about specific things. It's a very different experience than going to one of the larger banks. As far as I
can tell it doesn't cost any more either. If it does it's probably $5 or something more a month. Worth it.
Pardon my bank shilling. Any advice greatly appreciated. I'm going to follow up with the bank as well, I'm sure they have some good advice.