posted on Oct, 20 2014 @ 12:47 PM
I'm not even sure if this is the right forum to post this but, it does involve people in general.
Often times l find myself in the midst of individuals or someone that has an issue (work place) that will not for unknown reasons come forward and
speak about what it is and why they or their having a bad day or poor attitude.
Whether the issue involves a coworker or a member of management (of which I am part) that has displayed or displeased someone through their inaction
or actions, identifying the cause of the problem without receiving input is difficult.
What I'm beginning to do is try too identify and facilitate meaningful discussion and constructive methods to help me be a better manager and overall
active listener and responder.
Upon arriving at this, l figured that not only would understanding conflict help me at work but, in life in general.
In order for me to be able to use conflict management as a tool for understanding and mediating, l have to understand what it is and does and apply it
to myself first.
Any who, here are a few things we can do to better understand others, and actively mediate and manage conflict.
If anyone would like to add their experiences and or tools and techniques feel free. Share your stories and results.
Conflict happens. It is inevitable. It is going to happen whenever you have people with different expectations. This makes conflict management
critical, whether avoiding arguments, disputes, lasting conflict or ultimately, litigation. Conflict can be avoided if steps are taken early in a
discussion to diffuse anger and facilitate communication, and it can be resolved by applying a series of thoughtfully applied steps
on 20-10-2014 by Daedal because: edit
edit on 20-10-2014 by Daedal because: spelling