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originally posted by: mblahnikluver
a reply to: Biigs
I know they are just trying to do their job but they are not trained properly and it causes so many problems for customers. I was being charged by ATT for TWO different addresses after I had moved! It was all because of their stupid lack of customer service. The actual ATT technician who came out said the amount of complaints he gets about customer service is ridiculous and they agree 100% with us. The techs are employed by ATT and they know many of the problems that occur are due to language barriers yet the companies don't care!
originally posted by: theabsolutetruth
a reply to: mblahnikluver
It's awful.
I detest calling those places.
Every time the line quality is awful, the background chatter loud, the person on the line talking from a very verbose script in intonations that are difficult to decipher.
''Thanking you maam for you patience, Now if you would not mind that I ask you to have the patience to bear with me for just a few moments while I access your account on my screen, this will not take long and I can assure you maam that you can have every confidence that I will be able to assist you with you problem and get your service up and running again very soon. If you could please assist me maam in providing your account details....'' etc
''please provide your account details and we will try to fix this for you'' is far preferable to listening to incoherent babble amongst call centre chatter.
All said with emphasis on words as if the CS operative was riding a camel through traffic in Kerala whilst wearing a face mask and being jabbed every two seconds with a pointy stick.
Added to that the fact that outsourcing is a terrible practice and it makes for an unpleasant if not completely infuriating customer service experience.
Like the previous post, I also demand to talk to their supervisor / line manager, it is often the only way.
originally posted by: mblahnikluver
I am so sick and tired of all customer service places being in foreign countries where they can't speak English at all, can't understand English and get pissed when I ask them to repeat themselves a dozen times.
I want to scream!!!!
originally posted by: ugmold
a reply to: mblahnikluver
You can't expect Corporations to do a good Job now, they are run by Greedy Investors.
originally posted by: subtopia
You cant have it both ways, Imagine I say, lets have a single global monetary currency, which is needed to end the third world wages disparity and all the new World Order nuts would shout me down.
When they can get paid $2 an hour, your rant will sadly continue into the future.
Ah my phone just rang, another wonderful telemarketer that I can't understand, god bless her Indian cotton socks...
originally posted by: subtopia
originally posted by: mblahnikluver
a reply to: Biigs
I know they are just trying to do their job but they are not trained properly and it causes so many problems for customers. I was being charged by ATT for TWO different addresses after I had moved! It was all because of their stupid lack of customer service. The actual ATT technician who came out said the amount of complaints he gets about customer service is ridiculous and they agree 100% with us. The techs are employed by ATT and they know many of the problems that occur are due to language barriers yet the companies don't care!
If it's that bad make some money from it, set it up so you can record the conversation, get all your documents in order then send a letter to a Tv station and the same to ATT and they will either pay you for your story or ATT will pay you not to tell your story.
originally posted by: Poppcocked
You look and sound just as funny to them as they do to you.
ALL these jobs use to be in the States and I had one of them years ago. I made GREAT money, had awesome insurance
originally posted by: WeRpeons
a reply to: mblahnikluver
I can totally understand your frustration! I went through the same thing with Sears a few years back. What's so crazy is that these people read from a script and if you have different questions unrelated to what they handle they keep reading back the sane script. It's a total waste of the consumer's time and creates a negative feeling about the brand or service.
I was so frustrated with the call. I called the manager of our local Sears store and complained about the problem. He said he was going to call them and look into it. He called me back a half an hour later and apologized. He even said he had trouble explaining the situation to the customer service rep. - who by the way was in India! He was so upset he gave me $100 dollars off our refrigerator and kept on apologizing for the inconvenience. (All I wanted to do is change the day of delivery for our refrigerator!)
Corporations no longer care about customer service. They not only move their factories overseas for cheap labor and lower quality products, they want to save every penny on the dollar and have foreign countries take care of customer service. They've also switched to recordings to save from hiring receptionists and additional personal. It all comes down to their "almighty profit" and dividends for their share holders.
One of these days the tire is going to meet the road and these greedy American corporations are going to find out too late how their poor customer service and products are going to cause more and more Americans to abandon their American brand for better quality goods produced by Japan, Germany and other quality conscious foreign companies.