a reply to: soulpowertothendegree
I have family members in various levels of food service, so I can totally relate!
My sister used to work in a grocery store that had a bakery & a deli.
When the chicken in the meat department started to go bad,
they had to wash it in bleach water & use it to make fried chicken in the deli!
Anyone ever wonder why they didn't feel well after they ate something?
How about the customer with allergies that asks for food with something left off?
They bring it with the unwanted item on it anyway.
When it's sent back, they just take the item off instead of dishing up a new plate.
In some cases that could be a matter of life or death!
Then there's the kitchen worker who resented the restaurant
being bought by someone younger than he was.
He even confronted the new owner with,
"What does someone your age know about running a restaurant?"
When the new owner recognized him as a slacker & troublemaker he kept an eye on him.
He asked the worker if he had added bleach to the wash water.
The worker said that he had.
The new owner whips out a test strip & proceeds to test the water.
No bleach! The worker is immediately fired with no second chances!
As the new owner said to him, "It's my restaurant, & my reputation that's on the line!
I don't need some kitchen worker with an attitude to sabotage things for me.
And I sure don't want one of my customers to come down with salmonella!"
And he wasn't too happy with one of the long time, slow waitresses.
But I told him, "When I come into a sit down restaurant, it's to have a relaxing meal.
I'm not expecting fast food service. Good food takes time.
If someone is in that much of a hurry, they should hit a drive thru!"
What's more important to me, is someone who is personable, friendly,
looks you in the eye, gets your order right the first time,
does not act like they hate their job, but need the paycheck,
& help make your time there enjoyable!
If that takes a little more time, it's fine with me!
To me, that is what I am paying for & what I expect,
because that is what I would give to someone.
And anyone who provides that, gets a big tip from us,
because there are so many who could care less!!!
Too many people hate their jobs, or working with people,
& unfortunately don't bother to hide it!!
That's why we try to always eat at owner operated places.
And no fast food places if we can help it!
Like you, I used to be an optimist, then a realist.
The way things are going, I just hope I don't ever become a pessimist!
It's like the saying, "They won't remember what you wore,
probably won't remember exactly what you said,
but they will remember how you made them feel!!!