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little piece of trash Indian female friend
9465 Provost Rd. #101
Silverdale, WA 98383
Dear Sir or Madam,
I am a long-time patron of your restaurants. I visit either your Bainbridge or your Poulsbo store on a weekly basis and have for years. I have never had an issue with any employee. I find your service to be fast, efficient, and friendly. I am always sure to say “Thank you” to employees at both the register and pick-up windows. I couldn't be happier. That’s why my experience yesterday. 3/21/13 at Bainbridge was so extraordinary. I was shocked to the point of not knowing really what to do. Here’s what happened:
It was 11:35 am when I pulled into the drive-thru. It was before the Noon rush hour. There was a single car ahead and one behind me, not a long line like there often is at Noon. Though I had a Noon appointment elsewhere, I was in no particular hurry. I drove up to the “talking box” and a voice, as you know, suggested I try some new product and then said something like, “You can order when you are ready.” It’s a “canned” voice, of course. Apparently the attendant subsequently told me to wait, but the fact is the box had just told me to order and I did not understand nor hear very well the phrase, so I said,
“Two regular hamburgers, please.” And the voice in the box said,
“I told you to wait, but I guess I’ll take your order anyway.” I was completely amazed, and I said,
“Please do!” and drove to the cashier window. The woman at the window then said to me, in the most peevish and snotty tone I have ever heard,
“I TOLD you to wait. You can see we are changing out our cash drawers and we cannot take your order now.” She then ignored me.
I could see that was indeed the case, and having worked retail I knew what was going on. I really didn’t know what to say. I didn’t want to start swearing at her. I didn’t want an extensive altercation. I didn’t want to threaten her. All I could come up with was,
“I don’t care one way or another.” Pretty lame on my part that that’s all I could come up with. The drawers were swapped out. No one paid the least attention to me until the new person calmly took my money. I had no problems with him. I believe he did not even know there was an issue.
Now I can think of a number of responses in that situation that would not have been the least bit adversarial. Something like, “Sorry. Give us a sec here. We’re swapping out our drawers and will be right back to you.” That’s friendly enough. I could have easily accepted that explanation as well as many others we could both think up on the spot. But to be accosted as I was, insulted even, twice in the space of a minute is unacceptable. I would think anyone responsible for customer service would be appalled.
I’m not suggesting to you specifically what ought to be done here, but I am suggesting that if you have employees treating customers like that, you’re not going to have any. I would also suggest that many customers would have reacted much more strongly that I did. I managed to hold my temper, but you get somebody volatile in that kind of situation and people could get hurt.
originally posted by: Fylgje
It was a beautiful morning. Birds singing, the smell of spring in the air.
My 4yo son & I had just put his older brother on the bus, and so we had to go grocery shopping. Before getting to the store I decided to swing through Micky Dees drive-through and get us something to eat. BIG MISTAKE. I was the victim of a trap, I think.
As I pulled up to the order menu, a woman from India started speaking, -not one lick of English.
I'm a patient person and have many foreign friends, whom I talk to everyday, so it was no big deal. I asked her what she said. Again, she spoke only in Hindi(I'm assuming). So I tried to make it simple. I said gimme a #1 and a # 16, both with orange juice. Again, Hindi. I told her calmly that she needed to speak English because I didn't know any Hindi or whatever. In the background I heard a couple people laughing, not sure it was related to us but I assumed it was.
At this time, a woman told me in plain English to pull up to window #1, so I did. There was this beady-eyed, coke-bottle glasses wearing man waiting, looking at me angrily. He said are you the one who was being derogatory and racist to one of my employees?? I said wuh? He said that he didn't put up with people mistreating his employees. I told him that I wasn't being rude, and that I told her that she needed to speak English because I couldn't understand her. This is where # got interesting:
This idiot started raising his voice at me, telling me that he'd ban me, and that I was nothing but an uneducated, ignorant, redneck racist. That's what he said. I asked him just who the hell he thought he was talking to and who the hell he thought he was. At this point I lost my cool. A flurry of profanity left my mouth that would make a sailor cover his ears. I think I even hurt my tongue whilst doing it. Then, I said F U you effing blank(use your imagination). My sons eyes opened really wide. He heard the worst of the worst. My son said "he's a mean man!!". I dumped the clutch in my Toyo Tacoma and pulled out while looking this moron of a manger right in his beady eyes. (I know, cool, right?)
I played all of it through my head as I was making my way to and through the grocery store. I was sulking. I bet I looked like a mad, confused jerk. I was thinking: I wish I woulda said this and said that!! I was trying to understand what had just happened. I'm a pretty easy going guy. I get along with most people. I can go anywhere and start talking to people and make friends. But as I walked around the pickles section, I felt pretty disgusted. I was disgusted with the manager, the Indian girl, and disgusted with myself for flying off the handle the way I did. Not something that I wanted my 4yo son to see.
This was set up by this manager and his little piece of trash Indian female friend just to get a reaction out of people because they know they are in a predominately rural town, so they wanted to get a rise out of some rednecks. I have no doubts this was a trap, set up so this nimrod could stand at the window like a jerk just so he could talk down to people. He wanted to feel like a big, smart man, except I shut this loon loser down with the quickness. I wonder how many people were harassed this morning by this mentally ill moron?
I told my wife and she said to call corporate. I LOL. They ain't gonna do nothing, I told her. I bet they're all on this guys side just because of the circumstances.
I want to know what you all think about this. I'm still scratching my head.
Thanks and come again