posted on Mar, 31 2014 @ 08:29 PM
Hello fellow ATS'rs. I would like to share with you my experiances of being a Walmart Loss Prevention Officer and how Walmart tracks guests and
employees. First a disclaimer: I only worked at one location in Mendocino county, Ca, so I can not voutch for this being the norm for all locations.
The location I worked for has a head LP manager who oversees several stores in Mendocino, Lake and Sonoma counties. I was led to believe that these
polacies were upheald at all of these locations.
I will share a short back history of my time with Walmart and the reason I quite and then I will tell you to what extent they monitor everyone who
walks through those doors, even after they leave.
I swore that I would NEVER work for Walmart, but times are hard and they seamed to be the only company I could get a job with. I was hired for the
sole purpose of being unknown to anyone else in the company, save for the managers and fellow LP's. This was so I could monitor the employees without
them knowing. Well, this went out the door on my first day. During my orientation I was thrown in with all of the other new hires, oops. Then the
manager took me around and introduced me to every employee working at the time, OOPS. Well so much for ananimaty. During my training. I was to follow
a senior LP who would instruct me in polocies and techniques. I was not allowed to talk with anyone or try to stop a shoplifter. If I saw anything
suspicious I would relay it to my supervisor. I spent six months walking the floors unable to do anything while my super and the other LP's hung out
at the discount video bin chatting for hours. I was not allowed to socialize with anyone. While my fellow LP spent her weekends partying with
employees and braging about their exploits to the Manager I was repremanded and thretened with termination for chating with a cashier at lunch. During
this whole time my super and fellow LP's refused to talk to me. I would be sent out and told to stay right next to mu super for training and as soon
as we hit the floor he would tell me to go away. Oh well, easy paycheck I guess. The final straw came by way of a wanted suspect. This man had on
several occasions walked into the store, grabed a high end item and walked out. I'm talking flat screen tv's and mountain bikes. We were to
constantly watch for this guy. Now I must remind you I was under strict orders not to aproach or stop anyone. I was walking the floor when my Super
and the partying LP came up to me. They said there were reports that this guy was in the stor and to go look for him. I did just that. I found him at
the subway sitting at a table. When I walked by he looked right at me. I continued to the exit door and dialed up my super on the phone. As soonas I
turned around the guy was gone. My super asked where he was and I told him the guy was just here. I went on a spree through the store to try and find
where he went. Well, I was ridiculed for letting him get away. Everyone blamed me for it even though there was nothing I could have done to stop him
anyways. The two LP's told the head manager that it was my fault the guy got away, so I was pretty pissed. I went back to the security room and
watched the vid to see how he disapeared. On the vid I walk past him and he emediatly gets up and walks behind me. I stop and pull out my phone and he
slips right out the door as I turn around. Freekin ninja. I go further back to see if he grabed anything. The guy walkes into the store and is
emediatly met by the two LP's. They talk and he sits at the table while the two go looking for me. WTF? I walked out and never went back.
Well now that that is out of the way, here is the juicy info.
Walmart holds that everyone is equal. No profiling. When you walk through the doors you recieve the same treatment as everyone else. BS. If you are
well dressed and clean cut you pretty much have full access to any part of the store. If you have dread locks, tattoos, or are wearing anything other
than slacks and a polo, LP is on you. They follow you during your whole time there. If you are a teen girl and go to cosmetics, LP is watching you. LP
is not allowed to stop you unless they physically see you hide something on your person. Even then they can not force you to the back or submit to a
search. If you refuse to stop, oh well. They are not allowed to follow anyone into the parking area. If they see you pocket something and then loose
sight of you for even a second, they can not stop you. It is assumed that you had the oportunity to return the item. There is a protocal they must
follow which is to maintain eye contact at all times up untill you try and leave.
There was once insident where a guy was leaving and the LP's ran out the door to grab him. Imagine you are leaving a store and hear a loud camotion.
You turn and see two people right on you looking like the're about to take you out. Well the guy responded as anyone would, he through his hand out
to block the 250lb woman running straight at him. She tried to charge him with assault. Luckily it was on vid and the cops let him go.
Walmart phylosophy: Walmart has everything you could need. If you have an emloyee discount there is no reason for you to shop anywhere else. If an
employee is "caught" shopping at another store they are put under investigation by LP for possible fraud. Employees never know they are being
When you shop and use a credit card or debit that info is stored in a data base accessible to all LP's at everystore. If you are suspected of fraud
or theft, even just for shopping somewhere other than Walmart when you have a discount, the LP manager is able to access your bank statements and
monitor where you shop and how you use your money. I've watched this process many times.
That's what I have to share for now. If you have any questions feel free to ask.