posted on Mar, 1 2014 @ 04:18 PM
reply to post by AutumnWitch657
Was the station a major gas chain brand? Most gas stations are no longer mom and pops but have shifted to being "company stores" and, ergo, have
definite rules of engagement when it comes to customers. Even if it isn't a company store, retailers still have to fulfill certain service
requirements for customers in order to maintain their branding. Refusing to sell you and your husband gas is probably not going to fly and the scene
it most likely created at the time and the fact that you're talking about it online, is not good for their brand image.
It's been a while since I worked with the major oil companies but these issues, at least 10 years ago, were actually a very big deal. We're talking
entire videos given to jobbers and independent retailers on how to maintain brand image of a welcoming, clean, and uniform gas station experience no
matter where one travels in the US. These companies actually care about what shade of gray or white are used to paint a station in their brand. They
even have those shades copyrighted. If they are that nit picky about a shade of gray, how do you think they're going to feel about how you and your
husband were so very loudly and obviously treated? They're probably not going to like it.
What was the brand of the station? I can try to poke around and see if I can find just the right person for you to send a lovely letter to that
details your experience.
P.S. I heavily suggest doing this as, especially if it IS an independent retailer, losing branding can be the equivalent to a kiss of death. Trust
me, I know.
edit on 1/3/14 by WhiteAlice because: added ps